Privacy Policy

Effective Date: 02/27/2026

Plain Line ("we," "our," or "us") operates a customer-initiated informational text messaging service. This Privacy Policy explains what information we collect and how it is used.

Information We Collect

When you use Plain Line, we may collect:

• Your mobile phone number
• The content of messages you voluntarily send
• Message timestamps
• Basic usage data necessary to operate the service

We do not collect sensitive personal information unless you voluntarily provide it within a message.

How We Use Information

We use collected information solely to:

• Respond to user-initiated inquiries
• Operate and maintain the messaging service
• Monitor system performance and reliability
• Ensure regulatory compliance

Plain Line does not use collected information for marketing purposes.

Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes.

Information may be shared only with:

• Service providers necessary to operate the platform (e.g., SMS delivery providers)
• Legal authorities when required by law

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement reasonable safeguards to protect transmitted information.

Message frequency varies based on user interaction because Plain Line only sends responses to messages initiated by the user.

Data Retention

Message data may be stored for operational and system improvement purposes.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Opt-Out

You may stop receiving messages at any time by replying STOP.

Help

For assistance, reply HELP.

Contact

For questions regarding this policy, contact: [email protected]